Our Privacy Commitment
We treat your personal data with the same care we apply to your home. This policy outlines exactly what we collect, why we collect it, and how we protect it.
The Information We Gather
We collect information only to provide and improve our cleaning services. Every piece of data has a clear purpose, and we never collect more than we need.
Service-Related Data
When you book a service, we collect your name, address in Bogotá, phone number, and preferred scheduling times. This is essential for our team to reach your location and deliver the service you requested.
Communication Details
We log your email and phone number for booking confirmations, reminders, and follow-up satisfaction surveys. We may also note specific cleaning requests (e.g., "eco-friendly products only," "avoid the guest room").
Website Usage
Like most sites, we use basic analytics to understand how visitors use cleanary.cc (e.g., which service pages are viewed most). This data is anonymized and helps us improve the site's usability.
Our Use & Protection Framework
Your data serves one purpose: delivering a reliable cleaning service. Here’s our operational policy.
How We Use Your Information
- • Scheduling and confirming your cleaning appointments.
- • Preparing your home's profile for the assigned cleaner (e.g., access instructions).
- • Improving our services based on aggregated, anonymous feedback.
- • Only if legally required: responding to court orders or local Colombian regulations.
How We Protect Your Data
- • Physical and digital safeguards for our scheduling systems.
- • Access limited to essential personnel (booking managers, not cleaners).
- • No selling of data to third-party advertisers or marketing firms.
- • Data retained only for the active customer relationship, then securely deleted.
Your Rights & Control
You have control over your personal information. We've built our systems to respect these rights, which align with international privacy standards and are mindful of local Colombian data protection principles.
Access & Correction
You may request a copy of the data we hold about you (name, address, booking history). You can also ask us to correct any errors in your contact details.
Deletion
You can request the deletion of your personal data at any time. We will remove your information from our active systems, though we may retain minimal records for legal compliance (e.g., tax invoices for 5 years as required by Colombian law).
Consent & Withdrawal
We only process data with a lawful basis, often your explicit consent for a booking. You can withdraw consent for non-essential communications (e.g., newsletters) at any time via the link in our emails.
Our Core Principle
Your data is a responsibility, not an asset. We use it solely to deliver the clean home you booked, and we protect it with the same diligence we apply to your private space. Transparency isn't a buzzword here—it's our operational standard.
Ready to experience transparent service?
Our privacy commitment is one part of what makes Cleanary a trusted choice for homes across Bogotá.
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